It's not everyday that you get to thank the people who keep the lights on, for all the work they do!
What a great day with Cedar Falls Utilities!
It's Customer Service Week for their team, and I truly enjoyed talking about impact (ripple effect) and joy.
A few highlights included:
- How to take advantage of the 2-minute impact moments, they are everywhere. - Joy is your job - I threw out a few joy challenges, because if you wait for joy to find you, you might wait forever!
It's not everyday that you get to thank the people who keep the lights on, for all the work they do
Cedar Falls Utilities - You Have Good Ripple Effect